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Wrong Product or Missing Item
If you receive an incorrect or incomplete order, please contact us within 48 hours of delivery.
Where a refund is approved, the refund will be processed using an appropriate payment method.
Delivery fees may be non-refundable unless the issue was caused by an error on the part of Skin Serenity.
Important Note About Skincare
Every person’s skin is different. Skin Serenity cannot guarantee that a particular product will produce a specific result or that a product will be suitable for every individual’s skin.
Customers are encouraged to review product information and, where necessary, seek professional skincare advice before using a new product.
Skincare Disclaimer
Skin Serenity does not guarantee that any skincare product will produce a particular result.
Individual skin types and reactions vary, and results may differ from person to person.
Customers should discontinue use and seek appropriate professional advice if they experience a serious or persistent reaction to a product.
Skin Serenity is not responsible for adverse reactions resulting from incorrect use, misuse, failure to follow product instructions, or use of a product despite known allergies or sensitivities.