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At Skin Serenity, we want your shopping experience to be as smooth and enjoyable as possible. Please read our shipping and return policy before placing your order.
Shipping Policy
Order Processing
Orders are processed after payment has been successfully confirmed.
Orders are typically processed and sent out within 1–3 business days. Orders placed on weekends or public holidays will be processed on the next business day.
Delivery times
Delivery times depend on your location and the delivery option selected at checkout.
Estimated delivery times will be communicated to you after your order has been confirmed. Delivery times are estimates and may be affected by factors outside our control, including traffic, weather, public holidays, or courier delays.
Delivery Fees
Shipping fees are calculated based on the delivery location and/or delivery option selected.
The applicable delivery fee will be communicated before your order is dispatched.
Return & Exchange Policy
Because skincare and personal-care products are hygiene-sensitive items, we generally do not accept returns or exchanges once a product has been opened, used, or removed from its original packaging.
However, we will be happy to assist where an order arrives with an issue.
Please contact us within 48 hours of receiving your order and provide your order details together with clear photos or videos showing the issue.